Limnn does not sync Sales and Support; they read the same tables. A Contact links to Deals, Tickets and WidgetConversations, so context is one click away. The Do-Not-Contact control center (Sales > Suppression) sits on top and is honoured by every outbound path.
The graph
- Lead converts into Contact + Company + Deal.
- Deal references contactId, companyId, stageId, pipelineId, ownerId, teamId.
- Ticket references the same Contact and Company; a Company's SLA tier applies.
- WidgetConversation references contactId and, when escalated, ticketId.
- Quotes hang off Deals; commissions and forecasts read Deals.
Managing suppression
- 1Open Sales > Suppression.
- 2Add an email, domain or import a list with a reason (unsubscribed, complaint, customer request, competitor).
- 3Choose the scope: Do Not Contact blocks outreach; Do Not Email blocks email only.
- 4Confirm by attempting to enroll that address in a sequence; it should be skipped with the reason shown.
Unsubscribe links in cadence emails write to this list automatically. Removing an entry should be a documented, permissioned action.
Suppression applies to marketing-style outreach; it does not stop replying to an inbound support ticket from the same person.