Refund and cancellation policy

• Payments are non-refundable. This includes partial billing periods, unused seats and unused Cortex credits.
• Cancelling stops the next renewal. You keep access until the end of the period you have paid for, and you are not charged again.
• Where the law requires a refund, it is issued through Creem, our Merchant of Record, to your original payment method.

Limnn software subscriptions are sold by Creem, our Merchant of Record. Creem takes the payment, charges any sales tax or VAT and sends your receipt. Limnn (Private) Limited provides the service. Because Creem is the seller, any refund, including one required by law, can only be paid by Creem.

Every new workspace starts with a 30-day free trial. No payment card is needed, so nothing is charged during the trial. When the trial ends without a paid plan, the workspace is paused. Nothing is deleted, and the workspace is restored when you subscribe. Please use the trial to decide whether Limnn fits before you pay.

Subscription fees, seat additions, plan upgrades and Cortex credit top-ups are charged in advance and are not refunded, in whole or in part. This applies if you cancel part-way through a billing period, remove users, stop using a module, or do not use all of your credits.

Duplicate or incorrect charges. If you are charged twice for the same thing, or charged an amount that does not match your plan, email support@limnn.com with the Creem order number. Once we confirm the error, Creem reverses the incorrect charge. Correcting a billing error is not a refund under this policy.

Some laws give buyers refund or withdrawal rights that a company cannot remove by policy. For example, consumers in the European Union can have a 14-day right to withdraw from a purchase of a digital service. Creem's buyer terms explain how that right applies to purchases made through Creem, including when it ends because delivery of the service has started at the buyer's request.

Nothing in this policy removes a right you have under law. If you believe you are entitled to a refund by law, email support@limnn.com with your workspace name and Creem order number. We review the request, and where a refund is due it is issued by Creem to the original payment method. Creem can also issue a refund itself where the law, a card network or a regulator requires it.

• Email support@limnn.com from the workspace owner's or an admin's email address and include the workspace name. We confirm the cancellation within 3 business days.
• If your Creem receipt or customer portal shows a link to manage the subscription, you can cancel there too.
• Cancelling stops the next renewal. Your plan stays active until the end of the paid period. After that the workspace is paused, the same as an expired trial.
• Export anything you need before the paid period ends, or ask us to delete the workspace. See Sub-processors & Data.
• You can check your plan status at any time in the app under Settings → Plan & billing.

To change plans or seat counts, email support@limnn.com or sales@limnn.com. Upgrades and added seats are charged pro rata for the rest of the current period. Downgrades and seat reductions take effect at the next renewal and do not create a refund or credit for the current period. Prices are on the pricing page.

Please contact support@limnn.com before disputing a charge with your bank or card issuer. Most billing questions are resolved within a few business days.

If a chargeback or payment dispute is opened, Creem handles it with the card network as Merchant of Record and may share order and usage evidence. While a dispute is open, or after a charge is reversed or refunded, access to the paid plan may be suspended. Disputes found to be unfounded may lead to suspension of the account under the Terms of Service.

Migration and setup services are not sold through Creem. They are quoted in a written statement of work (SOW) and invoiced directly by Limnn (Private) Limited. Payment terms, cancellation and acceptance for services are set out in the SOW. Questions: support@limnn.com.

This policy forms part of the Terms of Service. If you are unsure whether a charge is correct, contact us before raising a chargeback with your bank. Most billing questions are resolved faster by email.