One queue
Email, chat and phone tickets arrive in the same queue, sorted by SLA.
Help desk & customer support softwareLimnn Support
When a ticket comes in, the agent can see the customer's contract and open deal next to it. No second tab, no asking sales.
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SLA timers
Each ticket shows the time left before it breaches. CSAT replies land on the same timeline.
Articles from solved tickets
Cortex drafts a knowledge base article from a resolved ticket for an agent to edit and publish.
MORE OF THE SUITE
The rest of Limnn uses the same sign-in and records.
Limnn SalesPipeline & CPQ
Limnn BeamTeam chat + AI
Limnn MarketingEmail, campaigns & journeys
Limnn MeetingsCalendar, booking & video
Customer SuccessHealth & renewals
Limnn PeopleHRIS & payroll
Limnn LearningLMS & coaching
Limnn ActiveCOMING SOONWorkforce productivity analytics
Limnn GateCOMING SOONSecurity ops
Limnn SuiteCOMING SOONDocs · Sheets · Decks
Limnn MailCOMING SOONBusiness email
Cortex BuilderBuild apps from a description
Limnn GridProjects and issues
Limnn BillingCOMING SOONBilling & accountingLIMNN SUPPORT PRICING
Pick the tier that fits.
Per seat, per month. Longer terms lower the rate; Enterprise is quoted to your scale.
CORE
$8.54/ seat / mo
Annual term · 20% off monthly rate
The modules you choose with Cortex insights, MFA and starter limits. 48-hour support response.
PRO
$14.74/ seat / mo
Annual term · 20% off monthly rate
SSO, custom roles, a 90-day audit log and higher limits for growing teams. 24-hour support response.
ENTERPRISE
Contact for pricing
Governance and unlimited scale: multi-IdP SSO, IP allowlist, field permissions, sandbox, legal hold and priority dedicated 24x7 support.
| Feature | Core | Pro | Ent.Enterprise |
|---|---|---|---|
| Ticketing with queues and routing rules | |||
| Email, live chat, website widget and customer portal | |||
| SLA policies and escalation | |||
| Public and internal knowledge base | |||
| CSAT surveys | |||
| Macros and snippets | |||
| Cortex reply drafting and ticket summaries | |||
| Service dashboards and reports | |||
| Cortex credits included (per seat / mo) | ~40 per $1 of seat price | ~40 per $1 of seat price | Custom |
| Public API requests (per workspace / day) | 50,000 | 100,000 | 250,000 |
| File storage (per workspace) | 25 GB | 150 GB | 1 TB, expandable |
| Cortex insights · Cortex actions | Insights | Insights + actions | Insights + actions |
| API keys / outbound webhook endpoints | ✕ / 2 | 5 / 25 | Unlimited |
| Custom roles · field-level permissions | 3 roles | Unlimited + field-level | |
| Audit log | Login history only | 90 days | 1 year + export |
| SAML / OIDC SSO | SSO-required + multiple IdPs | ||
| Enforce MFA | Admins | All users | All users |
| IP allowlist · legal hold · sandbox | |||
| Data Processing Agreement | Standard DPA | Standard DPA | Standard or negotiated |
| Support | Email · 48-hour response | Priority email · 24-hour response | Priority dedicated 24x7 support |
TRY LIMNN
See it with your own data.
Book a walkthrough with our team, or start the 30-day free trial and set it up yourself. No card needed.