Limnn vs Freshdesk
Freshdesk is a customer support help desk from Freshworks, known for approachable setup. Freshworks sells related products, such as a CRM and IT service management, separately. Limnn Support runs on the same platform as Limnn Sales, Customer Success, People and Grid, so support work connects directly to deals, renewals, employees and projects.
Limnn SupportFrom $10.67 per seat / month (Core, monthly billing). See pricing
How Limnn and Freshdesk compare
Ticketing & queues
- Limnn
- Limnn Support: tickets, queues, SLAs, macros, CSAT and knowledge base
- Freshdesk
- Core strength
Channels
- Limnn
- Email and website live chat in one queue
- Freshdesk
- Omnichannel (by plan)
AI
- Limnn
- Cortex Agent Swarms resolve chat and email work and escalate to a human; Cortex auto-assist for agents
- Freshdesk
- AI features available (by plan / add-on)
Sales CRM
- Limnn
- Pipelines, leads, deals, accounts and contacts on one shared graph
- Freshdesk
- Separate Freshworks product
HR, projects, team chat
- Limnn
- Included as Limnn modules
- Freshdesk
- Not offered natively (usually a separate tool or integration)
Pricing model
- Limnn
- Per seat, per module (or flat full-suite price), 30-day free trial
- Freshdesk
- Per agent, tiered plans
| Capability | Limnn | Freshdesk |
|---|---|---|
| Ticketing & queues | Limnn Support: tickets, queues, SLAs, macros, CSAT and knowledge base | Core strength |
| Channels | Email and website live chat in one queue | Omnichannel (by plan) |
| AI | Cortex Agent Swarms resolve chat and email work and escalate to a human; Cortex auto-assist for agents | AI features available (by plan / add-on) |
| Sales CRM | Pipelines, leads, deals, accounts and contacts on one shared graph | Separate Freshworks product |
| HR, projects, team chat | Included as Limnn modules | Not offered natively (usually a separate tool or integration) |
| Pricing model | Per seat, per module (or flat full-suite price), 30-day free trial | Per agent, tiered plans |
Limnn entries describe what ships today. Freshdesk entries are general and may vary by plan or edition.
Which one should you choose?
Choose Limnn if…
- You want support and sales on one record without connecting two products.
- You want customer success, billing and projects in the same place.
- You want one AI across departments.
Choose Freshdesk if…
- You want a straightforward, support-only help desk.
- You already use other Freshworks products.
- You need a free or entry-level help desk for a very small team.
Moving from Freshdesk to Limnn
- 01Export tickets, customers and help-center articles from Freshdesk (CSV or its export tools).
- 02Set up queues, SLAs, macros and routing rules in Limnn Support, then import customers and historical tickets.
- 03Point your support email address at Limnn and add the website chat widget.
- 04Limnn Experts can run the migration for a fixed quote if you'd rather not do it in-house.
Want it done for you? Hire a Limnn Expert for a fixed-price migration.
Limnn vs Freshdesk: common questions
Is Limnn more expensive than Freshdesk?
It depends on modules and tier. See Limnn's pricing page for exact per-seat prices; we don't quote competitor prices because they change.
Does Limnn have a customer portal?
Yes. Customers can track requests, and the customer portal includes billing self-service.
Last reviewed October 2026. Competitor information is based on publicly available product information at the time of review, is stated in general terms and may change — check the vendor's website for current features and pricing. Freshdesk and Freshworks are trademarks of Freshworks Inc. Limnn is not affiliated with, endorsed by or sponsored by Freshdesk. All product names and trademarks are the property of their respective owners and are used for identification only. Spot something out of date? Email hello@limnn.com.
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