Acceptable Use Policy

This policy applies to everyone who uses Limnn, including every user in a customer workspace, and forms part of the Terms of Service. Customers are responsible for their users' compliance. Email-specific rules are in the Email & Anti-Spam Policy.

• Do not send unsolicited bulk email or messages, or use purchased, rented or scraped lists.
• Have a lawful basis, and consent where the law requires it, for every person you contact through Limnn's email, sequence and marketing features.
• Honour opt-outs. Do not remove people from the Do-Not-Contact list, clear do-not-email or do-not-call flags, or re-import contacts to get around an opt-out, unless the person has genuinely asked to hear from you again.
• Identify yourself accurately in every message and do not use misleading sender names, subject lines or caller IDs.

• Use Limnn Active and HR features only for legitimate workforce purposes, time and attendance, payroll, capacity planning, wellbeing, with a lawful basis and clear notice to the people concerned, as described in the Limnn Active notice.
• Do not use Limnn to covertly observe people, to track anyone outside a work context, or to collect data about someone without the notice and consent the law requires.
• Do not install the Limnn Active or Gate desktop apps on devices you do not own or manage, or on personal devices without the user's agreement.
• Do not use workforce data to discriminate unlawfully or to make significant decisions about people without appropriate human review.

• Do not probe, scan or test the vulnerability of Limnn except under our vulnerability disclosure guidelines, and never access another customer's data.
• Do not bypass authentication, rate limits, plan limits, credit metering or security policies, or share accounts and API keys outside your organisation.
• Do not upload malware or use Limnn to distribute it, host phishing pages, or run cryptocurrency mining.
• Use Limnn Gate's remote support, scripting, isolation and wipe tools only on devices you are authorised to manage.
• Do not overload the service, scrape it, or reverse engineer it except where the law allows.

• Do not use Cortex to generate unlawful, deceptive, defamatory, harassing or sexually explicit content, malware, or content that infringes others' rights.
• Do not present AI output as human-written where that would mislead people in a way the law prohibits, or impersonate real people.
• Do not try to extract other customers' data, system prompts or credentials through prompts, or to make agents act outside the permissions you have.
• Review AI output before sending it to customers or relying on it for decisions about people.
• Do not use Limnn to build competing AI models from its outputs.

• Do not store or share content that is illegal, infringes copyright, trademark or other rights, or violates privacy.
• No child sexual abuse material. We report it to the authorities.
• Do not use Limnn for hate, violent extremism, threats, or to promote self-harm.
• Do not process special-category or highly sensitive data (such as health data or government ID numbers) unless you have a lawful basis and the appropriate safeguards.

Use Limnn in line with all laws that apply to you, including privacy, consumer-protection, anti-spam, telemarketing, employment, export-control and sanctions laws. Do not use Limnn on behalf of anyone subject to sanctions.

We may investigate suspected violations. Depending on severity we may warn you, remove content, throttle or pause sending, revoke API keys, suspend users or the workspace, or terminate the account under the Terms. Where there is a serious risk to people, the platform or the law, we may act immediately and tell you afterwards. Report abuse to support@limnn.com or security issues to security@limnn.com.