The Agent Hub at /cortex is where you install, build, supervise and measure Cortex agents. It replaced the earlier Agent Swarms console: playbooks now live under Agents, knowledge under Context, approvals and activity in the Inbox, and escalations in Needs attention.
The tabs
- Overview: what your agents did over the last 30 days, grouped by business outcome, with runs, resolutions and estimated time saved.
- Inbox (/cortex/inbox): every action an agent has proposed and is waiting on a person. Open a run to see its input, steps, tools, credits and result, then approve, edit or reject each action, or bulk-approve.
- Needs attention (/cortex/attention): approvals, hand-offs to humans, failed runs, low-confidence answers and agents that still need setup, in one list.
- Agents (/cortex/agents): every agent grouped by outcome, with live run metrics and an on/off switch. Build your own describes the job in plain language; Cortex drafts the playbook only when you submit.
- Context (/cortex/context): your business profile (what you sell, ideal customer, tone, products and pricing, refund and SLA policies, escalation rules and things agents must never do) plus knowledge sources. A coverage ring shows how complete it is and what to add next.
- Templates (/cortex/templates): installable agents, one per job.
Business outcomes
- Win deals (Sales): for example Re-engage stalled deals.
- Delight customers (Support & CS): for example the Customer agent, Duplicate-charge resolver, Login & SSO helper and Privacy request router.
- Get paid (Billing): the Revenue agent finds overdue invoices and drafts polite follow-ups for a person to approve.
- Grow demand (Marketing): Inbound lead follow-up.
- Run the business (Data & Ops): the Data-quality agent finds likely duplicates and records missing key fields, and proposes merges and field fixes.
Install your first agent
- 1Fill in Context first. Agents append it to every prompt, so better context means better answers.
- 2Open Templates and install the agent that matches the job. It is created switched off.
- 3Open it under Agents, review the playbook steps, tools, autonomy and spend cap, then switch it on.
- 4Work the Inbox daily for the first weeks. Approve clean proposals, edit or reject the rest with feedback.
- 5Check Needs attention for hand-offs and failures, and fix the playbook or context rather than the individual run.
Templates only use tools from the existing agent tool registry, so installing one never grants a new capability. Billing templates require billing view permission, and RISK actions such as merges or invoice follow-ups always wait for a person.